Need La Mallorquina Support?

You will see a blue question mark in the top right section of your La Mallorquina App. You will see a larger pop-out. Select the "live chat" option to begin a new Support request. See more details

If you have general questions about La Mallorquina and implementing different parts of the software, you can hop into our Daily Q&A and Open Office Hours with our HighLevel Customer Success team! It's first-come-first-serve at https://speakwith.us/success (7 am - 5 pm M-F CST, 9 am - 5 pm Saturdays) 

Need Login Help Now?

If you are unable to log into your La Mallorquina Support App. Please get log in our HighLevel Customer Success Zoom Room link provided section labeled (clickable link): Need Login Help Now? How to Get Login Help Now.

Phone Business Hours (Non-Support)?

Click here to see the phone business hours by team (Non-Support). See the section below (clickable link): PHONE BUSINESS HOURS by Team (Non-Support)

TABLE OF CONTENTS

1. Need La Mallorquina Support? How to Create a New Support Request 24/7

2. PHONE BUSINESS HOURS by Team (Non-Support)

3. Need Login Help Now? How to Get Login Help Now.

4. Additional Instant & Self-Service Support Resources!

Troubleshooting

Q1: I do not see the Blue Question Mark button in my dashboard

Q2: How do I create an Agency "Admin" to get La Mallorquina Support?

IMPORTANT: 

Only Agency Admins Can Receive Support La Mallorquina Support agents are unable to make changes to an agency account without the consent of a validated Agency Admin. If you do not have access to the Agency view, you must reach out to your Agency Admin.

Need La Mallorquina Support? How to Create a New Support Request 24/7

At any time of the day or night, seven days a week, you can create a new ticket with us via the in-app Support Widget.

Log into Your La Mallorquina App... 

Log into your La Mallorquina Account at: https://app.imperiummktg.com.

From Your Agency View...

In the top right section of the screen, you will see a blue question mark. After clicking on the blue question mark, you will see a larger pop-out. You can then select the live chat from here.

IMPORTANT:

Only Agency Admins Will See This View and Be Able to Chat with Us

If you cannot see or navigate to your agency view, please reach out to an Agency Admin - they can grant you Agency Admin access. Only Agency Admins will be able to see and receive support. We cannot service or make any changes to Agency Accounts unless you are an agency admin.

PHONE BUSINESS HOURS by Team (Non-Support)

At any time of the day, you can call +1 (888) 732-4197 for all non-support-related requests. This includes all Billing and Sales related requests.

PHONE BUSINESS HOURS by Team: 

Support Team Hours    

We do not offer support via phone, please see directions.

New Account Sales Team Hours    

For people interested in purchasing a new La Mallorquina Account.    Open: M-F, 8:30am to 6:00pm CST | Sat & Sun, 8:00am to 4:00pm CST

Marketplace Sales Team Hours   

Existing La Mallorquina Users interested in buying a new Marketplace Service.    

Open: M-F, 9:00a to 4:30pm.

Billing Team Hours  

Open: Monday to Friday, 9:00am to 4:30pm CST

With the exception of some sales-related calls, we validate all inbound callers (no matter the caller) to confirm they are an Agency Admin. Please have your Agency Relationship Number and Agency La Mallorquina Login Email ready to provide. This is for the security and privacy of all of our customers.

We cannot service non-agency admins that call in. We will need to validate your identity as an Agency Admin - we will encourage you to reach out to another Agency Admin to grant you access or reach out on your behalf. Your security for your agency account matters to us. 

If your Agency's La Mallorquina email is not the best to reach you, please mention this to Support. Lastly, if your email is associated with multiple agencies, provide the correct agency name and relationship number of the account in question. 

Need Login Help Now? How to Get Login Help Now.

If you cannot log into your La Mallorquina Support App or are experiencing a Billing lockout, use the directions below.

If you are unable to log in, please check out this article - Troubleshooting Login Issues 

Can't log in?...

Get Login Help Now via our HighLevel Customer Success Zoom Room:

https://speakwith.us/successOur

Customer Success Zoom Room Business Hours                

Monday to Friday, 7:00 am to 7:00 pm CST

Saturday, 9:00 am to 5:00 pm CST

Billing Lockout?...

Can you log into your account? However, do you have a Billing lockout issue?

Call the Billing Team:

        +1 (469) 694-2318       

 Billing Team Business Hours

        Monday to Friday, 9:00 am to 4:30 pm CST

Additional Instant & Self-Service Support Resources!

It is frustrating when we need help but can't get it as fast as we'd like it. That's why we've provided these hacks and tips below to help you get the fastest resolution time possible.

1. Search for HighLevel Facebook Community group for answers to frequently asked questions  

  Facebook Group    

*To get into our Facebook Group, you need to provide your email address (the one used upon sign-up), and your Agency Name and agree to the community rules. 

2. Check out HighLevel knowledge base and YouTube channel    

Knowledge Base     

YouTube

3. Hop into one of our weekly and monthly events here

La Mallorquina Events PageHL Daily DemoDaily Q&A

Troubleshooting

Q1: I do not see the Blue Question Mark button in my dashboard

The blue question mark button and its features are only visible to users logged in as an "Agency Admin" or "Agency User."

Please Note:

"SaaS Users" or "location User" will not see the blue question mark button, this is strictly for La Mallorquina customers. 

Q2: How do I create an Agency "Admin" to get La Mallorquina Support?

Step 1: Go to "Agency Settings" -> Click on the "Team" tab -> Click "+ Add Employee" button and complete:

> User Info: Email, phone number, and password are required

> User Permissions: Select the user permission you wish your user to have

Step 2: Ensure the User Type section is "Agency".

Step 3: Select the User Role as "Admin"  

Step 4: Click on "Add To Account" and select the location(s) you want this user to manage

Step 5: Hit "Save"

Please Note:

- In-order to add a user to your agency or location you will need to be an "Agency Admin".

- You will need to notify the user with their login info and password.

- Once the user logged in they can change the password within their profile settings.

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